Troubleshoot Classroom (for teachers) - Classroom Help (2024)

Depending on your learning setting, sign in to Classroom with one of the following user account types:

• School account (Google Workspace for Education account)—Set up by an accredited school. It looks like you@yourschool.edu.
• Personal Google Account—Set up by you. Typically, you use a personal Google Account outside of a school setting, such as a homeschool. It looks like you@example.com.
• Google Workspace account—Set up by your organization’s administrator. It looks like you@yourcompany.com.

If you have a problem signing in to Classroom, you might see one of these error messages:

If you have a Google Workspace for Education account but can't add a class, your Google Workspace administrator might need to verify that you’re a teacher. Contact your administrator for help. For instructions, administrators can go to Verify teachers and set permissions.

If you have a personal Google Account, there are limits on the number of classes that you can create. Learn more about Classroom limits.

Set up SIS roster import

If you have a problem inviting students or co-teachers to your class, you might see one of these error messages:

For more details on invitations and limits, go toInvite students to a class or Invite teachers to a class.

Teachers who use Google Groups can invite a group of students or a group of co-teachers to a class.

To invite students or other teachers using Google Groups:

• You don't have to be the owner of the group, but you have to be a member.
• You need to be able to view group members and their email addresses.

To troubleshoot the "Can’t view group members" error message, contact the group owner and ask them to change your permissions to view group members and their email addresses. Learn more

If your class code doesn’t work, you can reset it and give the new code to your students. Learn about resetting your class code.

Deleted assignments can’t be restored. However, you might be able to access attachments that your students submitted in the Classroom folder in Google Drive.

If you use Classroom with a personal Google Account and your students report that the Turn in button doesn’t work, your Google Drive might be full.

When students turn in work, it saves to your class folder in Drive. If you’re out of Drive storage, students can’t turn in work and they get an error message when they click Turn in.

Try these steps:

1. To check your Google Drive storage, go to Drive storage.
2. Clearspace in your Google Drive, Gmail, and Google Photos.
   For instructions, go to .
3. Ask students to try turning in their work again.

Interested in more Drive storage?

If the attachment option Make a copy for each student doesn’t work, try these solutions:

• Create the assignment or question again.
• Check your Google Drive storage.
  If your Drive storage is almost full, you might need to clear space. Learn more aboutclearing Drive space.

Interested in more Drive storage?

If you try to submit an assignment and get the error message "Couldn't attach file," try these different methods instead:

• Attach the video in Stream, then paste the link in the assignment.
• Open the Classwork folder, upload your file to the Class Drive, then share your file with the class group.
• Upload the same file again as a separate copy, then attach the file to the class.

Computer

In Classroom, inthe bottom-left corner, click HelpSend feedback.

Android

1. Tap Menu Help.

2. Tap Send feedback.
3. Enter your feedback and tap Send .

iOS

1. Tap Menu Send Google feedback.

2. Enter your feedback and tap Send .

If you and your students have Google Workspace for Educationaccounts and can't send or receive email messages, it might be because your adminturned off Gmail. Contact your Google Workspace admin.

If you have a Google Workspace for Educationaccount and don’t see the guardian options in Classroom:

• Access Classroom on a web browser (not through a mobile app).
• Contact your admin to verify that you're a teacher.
• Contact your admin to give you permission to manage guardian email summaries.

Note: If you use Classroom with a personal Google Account, the guardian email feature isn’t available.

If Google Meet is unavailable or if you experience issues, such as poor video, trouble joining, or other performance issues, check the Google Workspace Status Dashboard to see if there is a problem with the Meet service.

If the recording of a class video meeting unintentionally goes to a student’s Google Drive, the student might have clicked the meeting link before the teacher. The first person to click a meeting link gets the recording, even if they don’t join or start the meeting.

• Turn off meeting creation privileges for students.
• Turn off meeting recording privileges for students.

If your admin lets students create meetings and you experience this issue, trythese optionsfor your video meetings:

• Click and open the meeting link first before sharing it with students.
• Hide the Meet link at the top of the Stream page until you click the link. For instructions, go to Show or hide a Meet link.
• Share the link in a post only after you click the link or start the meeting. For instructions, go to Add a Meet link to an announcement.
• If you think a student clicked the link first, reset the link.

It’s not recommended that you manually change the permissions for your class Google Drive folder. Changing the class Drive permissions could limit your ability to:

• Create assignments
• Return assignments
• Transfer class ownership

If you experience any of these issues, ask your Google Workspace administrator to review the Drive audit log for any change made to the permissions.

To check your class’s Drive storage, go to Drive storage. Be sure you’re signed in with the same account you use for Classroom.

If you use Classroom with a personal Google Account:

• You can buy more Google storage.
• Your school or organization can sign up for Google Workspace for Education.
  Learn about improved Drive storage with Google Workspace for Education.